Bay Point Wealth (Annapolis, MD) Seeking Operations Specialist
The Operations Specialist helps to keep the operations of the company running smoothly and efficiently so that we can provide the highest level of service to our clients, meet all compliance standards, and provide an exceptional workplace for all our employees. This position reports to the Chief Operating Officer of the company.
Adept at learning and working with a variety of technologies
Ability to define, document, and improve company workflows and processes
Attention to detail
Strong communication skills
Ability to work in a congenial and cooperative work environment
Comfort with multitasking and balancing priorities
Ability to work independently
Desire/ability to work successfully in a small company environment
A Team player with a willingness to help wherever needed
The successful team member would value our commitment to providing exceptional service to our clients and help foster ongoing improvement. The Operations Specialist will gain exposure to many aspects of the wealth management business and have significant opportunity for continued responsibilities and advancement in the firm.
Required Education and Work Experience
A 4-year college degree
3-5 years of relevant work experience
Experience working with a variety of technologies, such as Client Resource Management (CRM), data storage and management, online calendaring, etc.
Helping to ensure integrity of client and prospect data in our CRM
Building, monitoring, and modifying workflows to improve efficiencies
Maintaining data organization in our document management system
Helping to onboard new employees
Assisting with implementation of new software
Working with Compliance Team to implement and improve our compliance program
The Operations Specialist provides support in Operations, Human Resources, and Compliance.
o Serving on Operations Team to help identify operational issues, priorities, and solutions
o Design and modify workflows in our CRM to ensure consistency and accountability across the company
o Work with technology contractors to design new software integrations and maintain and update existing tech resources
o Help clean up and organize data in CRM and document management system
o Post job ads and screen candidates
o Coordinate the set-up of new employee computers
o Keep employee handbook up to date
o Send out employee satisfaction surveys
o Help implement a summer intern program
o Service on Compliance Team, attend meetings, document decisions, and assign tasks
o Assist with updating company compliance manual and SEC-required filing forms
o Complete scheduled compliance tasks, such as running monthly emergency contact report
o Track clients by state and notify Chief Compliance Officer if we need to add new state filings.
Interested candidates should email Kim Anderson at email@example.com.