Campbell Wealth Management (Alexandria, VA) Seeking a Client Service Associate & a Wealth Manager

Job Title: Client Service Associate
Status: Full Time / Exempt
Dept: Wealth Management
Reports To: Director of Wealth Management [Client Service Manager]
Working Environment: This position allows for flexibility but requires proximity to the home office. The extent of flexibility is determined between the employee and their manager. This agreement may change at any time based on business needs and performance.

I. JOB POSITION SUMMARY:
The Client Services Associate (CSA) uses skills obtained through experience and training to provide a wide variety of administrative and support services to the Wealth Management Team. A CSA follows established procedures to perform standard tasks, resolve many questions and problems, and have routine contact with clients and vendors to obtain, clarify, or provide facts and information while sustaining a professional image. The CSA reports to the Director of Wealth Management and is dedicated to helping a Wealth Manager and the firm’s clients. This position requires a high performer who can handle high volume, complex work with a low error rate and someone who embodies the CWM Core Values.

II. ESSENTIAL JOB FUNCTIONS AND DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 Prepare and process client account paperwork.
 Ensure account opening forms conform to documentary requirements, check the completeness and accuracy of all forms and enter details of sales into the system for processing.
 Monitor asset transfers into CWM accounts.
 Provide excellent customer service and assist with answering questions.
 Maintain revenue pipeline to account for all projected sales by Wealth Management Team.
 Ensure regulatory compliance is followed.
 Maintain strong relationships with Madison Avenue Securities and Advisor’s Excel back office and other investment company vendors.
 Establish, maintain and update files, databases, records and/or other documents.
 Operate standard office equipment and use the required software applications.
 Assist Wealth Managers in preparing for Client Review Meetings.
 Calculate and process Required Minimum Distributions,
 Track and process client gifting.
 Process meeting notes transcription [Copytalk]
 Schedule client meetings
 Attend Client functions, as assigned, which may be outside of normal office hours including weekends
 Support exceptional client experience in order to retain client relationships for the firm
 Demonstrate the CWM Core Value tenets
 Communicate across teams and business lines as needed to effectively support client relationships and firm projects

Other duties as assigned.

III. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
The requirements listed below are representative of the knowledge, skill, and/or ability required in this job position.
 Willingness and desire to learn
 Strong problem solving skills
 Strong communication and people skills
 Dedication to accuracy and detail
 Comfortable addressing change and identifying and offering solutions
 Organized and able to manage multiple tasks/projects
 Strong mathematical skills
 “Team player” mindset, willingness to do whatever is needed, big or small.
 Uphold a professional image with external and internal business contacts.
 Work ethically and with integrity, including maintaining client and firm confidentiality.
 Maintain the highest level of discretion with confidential and sensitive information.
 Professional, service-oriented demeanor with pleasant, business-appropriate phone manners.
 Strong verbal communication skills to express ideas and thoughts in a clear, professional manner.
 Ability to follow instructions, including a strong adherence to meet deadlines.
 Ability to adapt and integrate new technology quickly
 Ability to successfully prioritize and juggle multiple tasks with competing priorities
 Ability to work well independently and within a team environment with minimal supervision

IV. MINIMUM EDUCATION AND EXPERIENCE
 High school graduate, required
 3 years of client service experience preferred
 Five (5) or more years of administrative experience in the financial services industry, preferred
 Proficiency in Microsoft Excel, Word, and Outlook, required.
 Series 7 and 66 licenses preferred. Insurance/annuity licensing familiarity preferred
 Financial Services or Professional Service industry experience preferred
 Schwab Advisor Center experience preferred
 Experience with Salesforce CRM preferred

V. PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing all duties of this job position, the employee must be able to work at least 8 hours per day, and must be able to communicate with the public. He or she is regularly required to sit; stand, bend from the waist, write, operate the computer and all office equipment, use the phone; speak intelligibly; and hear.

This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of employees in this position.


 

Job Title: Wealth Manager
Status: Full Time / Exempt
Dept: Wealth Management
Reports To: Director of Wealth Management
Working Environment: This position allows for flexibility but requires proximity to the home office. The extent of flexibility is determined between the employee and their manager. This agreement may change at any time based on business needs and performance.

I. JOB POSITION SUMMARY:
The Wealth Manager [WM] is responsible for running client review meetings, updating/presenting financial plans and articulating the CWM investment philosophy. The WM must be able to think on your feet and be able to discuss a wide variety of financial planning and portfolio management topics. The WM must also be able to follow up and complete intermediate to advanced level client service tasks. The WM will be the lead relationship manager for CWM clients and will be responsible for providing clients with a trusted advisor experience. This position requires a high performer who can handle high volume, complex work with a low error rate and someone who embodies the CWM Core Values.

II. ESSENTIAL JOB FUNCTIONS AND DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
 Prepare client financial plans
 Hold client review meetings
 Research and resolve client financial issues
 Provide excellent customer service and assist with answering questions.
 Work directly with clients to develop, implement and monitor strategies to address services promoted in CWM Client Experience.
 Gather additional AUM from existing clients
 Maintain up to date calendar to include appointments, tasks and internal meetings
 Stay up to date on current events, the market and the economy
 Ensure regulatory compliance is followed.
 Establish, maintain and update files, databases, records and/or other documents.
 Operate standard office equipment and use the required software applications.
 Communicate across teams and business lines as needed to effectively support client relationships and firm projects
 Support business development programs including developing centers of influence and referrals
 Uphold CWM Core Value tenets
 Support exceptional client experience in order to retain client relationships for the firm
 Attend Client functions, as assigned, which may be outside of normal office hours including weekends

Other duties as assigned.

III. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required in this job position.
 Willingness and desire to learn
 Strong problem solving skills
 Strong communication and people skills
 Dedication to accuracy and detail
 Comfortable addressing change and identifying and offering solutions
 Organized and able to manage multiple tasks/projects
 “Team player” mindset, willingness to do whatever is needed, big or small.
 Uphold a professional image with external and internal business contacts.
 Work ethically while maintaining the highest level of discretion with confidential and sensitive information.
 Professional, service-oriented demeanor with pleasant, business-appropriate phone manners.
 Strong verbal communication skills to express ideas and thoughts in a clear, professional manner.
 Demonstrate financial planning competence
 Works well independently and within a team environment with minimal supervision
 Ability to follow process and procedures

IV. MINIMUM EDUCATION AND EXPERIENCE
 CFP® designation, required
 5 or more years of client advising and financial planning experience required
 Proficiency in Microsoft Excel, Word, and Outlook.
 Series 7, 63 and insurance license required (if not currently licensed, will be required within 6 months of hire)
 Schwab Advisor Center experience preferred
 Experience with Salesforce CRM preferred

V. PHYSICAL DEMANDS
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing all duties of this job position, the employee must be able to work at least 8 hours per day, and must be able to communicate with the public. He or she is regularly required to sit; stand, bend from the waist, write, operate the computer and all office equipment, use the phone; speak intelligibly; and hear.

This job description is intended to describe the general nature and level of work being performed by employees assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of employees in this position.

 

Interested candidates for either position can send their resume to hr@campbellwealth.com.