Peapack Private Wealth Management Seeking Client Services Officer I (Teaneck, NJ) & Client Service Officer II (Morristown, NJ)

Peapack Private Wealth Management
Location: Teaneck, NJ, USA
Client Services Officer I – Teaneck, NJ

The Client Service Officer I (“CSO I”) handles operational functions (e.g., new accounts, cashiering, etc.) and serves as the primary contact for all client service issues. The CSO I also serves as the backup to any other CSO’s in their absence. The CSO I is responsible for maintaining the highest quality service and responsiveness to clients, prospects, financial planners and wealth advisors in addition to meeting service expectations, ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients, financial planners and wealth advisors. This role is responsible for creating a compelling client experience and providing a high level of service throughout the client lifecycle.

Primary Job Accountabilities/Responsibilities
Administrative/Office Management:
 Answer phones
 Schedule client/prospect appointments/meetings
 Scan and file client correspondence, paperwork, etc. and maintain office files
 Process incoming and outgoing mail
 Scan incoming and outgoing correspondence
 General scanning
 Maintain and order supplies
 Manage corporate calendar, make travel arrangements
 Prepare expense reports for Wealth Advisors
 Send client gifts/maintain gift log
 Send Holiday client cards
 Send vendor/custodian holiday gifts

Client Service/Operations:
 Download and file electronic client statements and confirms
 Interact with custodians regarding day-to-day operational issues.
 Work with custodians to ensure smooth client inception experience.
 Provide accurate, timely, and effective support for clients
 Promptly and effectively address client inquiries and requests and provide proactive communication and information, as appropriate. Research and resolve problems and appropriately escalate opportunities to the advisors/management.
 Prepare prospect materials, reports, etc.
 Onboard new clients

 Check all new accounts for accuracy and correct codings (e.g., proxy voting, dividend reinvestment, etc.)
 Set up new accounts in Portfolio Management System
 Complete cashiering responsibilities and ACH/wire/check requests
 Process client account maintenance (e.g., address changes, margin, options, etc.)
 Process and track ACAT’s and new accounts
 Process client charitable gift contributions
 Process quarterly trust distributions
 Process and document all check deposits
 Assist clients with class actions, provide confirms/complete & mail proof of claim forms if necessary.
 Provide clients/accountants with realized gain/loss reports, div and income reports, K-1’s, fees paid, etc.
 Client Portal – creating clients in vault and uploading individual documents
 Track all missing cost basis/secure missing cost basis for new accounts/securities and enter in Portfolio Management System and/or Custodian cost basis system.
 Initiate and/or participate in projects and/or initiatives as appropriate with the intent of continual improvement in processes, client experience, efficiency, etc.

Retail Banking:
 Open new deposit accounts in Jack Henry
 Cash processing in deposit accounts, including wire transfers
 Retail account maintenance: check deposits, address change, check ordering, debit card ordering, troubleshoot any issues (electronic banking), tax reporting, statement requests, rate issues

Data Maintenance/Administration:
 Enter client/account data into client databases/ CRM/Outlook (non-fplanning)

 Respond to Wealth Compliance and Audit requested documentation/forms/reports in a timely manner.
 Perform initial and annual administrative reviews (Reg 9)

Business Reporting:
 Complete New and Closed Account forms

 Serve as back-up to the other Client Service Officers when he/she is out of the office.

 Bachelor’s degree in finance/business or equivalent work experience
 Client service experience (1-3 yrs.) in wealth management, financial services or a similar industry preferred
 Proficient in Microsoft® Office
 Knowledge of CRM and/or Portfolio Management System preferred
 Strong verbal and written communication skills
 Detail oriented with strong organizational skills
 Proven ability to manage multiple priorities and meet deadlines
 Demonstrated ability to build strong relationships and work with diverse personalities
 Strong problem-solving skills
 Demonstrated integrity and ability to maintain confidentiality

 Prior experience with custodians including Fidelity and Charles Schwab a plus

Success and Goals
 Building of valuable relationships with colleagues and clients
 Ability to work independently with little oversight by management
 Developing new skills and deepening existing ones
 Timely completion of tasks and projects and ability to prioritize workload
 Regularly meets deadlines

Apply here:


Client Service Officer II – Morristown, NJ

Works with advisors, operations, and client service teams to perform and assure accurate and timely processing of new account opening, subscription documents, account maintenance, wire transfers, IRA disbursements, capital calls, and trading. Able to design and recommend improvements to current processes and workflows. Assures accurate capturing and data management in firm’s CRM system. Has ability to create ad hoc reporting via CRM and other systems. Acts as a liaison with other necessary departments in the organization, including but not limited to compliance, billing, and technology. Leads current reporting efforts, including the quarterly performance review process. Assists in the tax information reporting process to clients’ CPAs. Ability to provide training and mentoring to other client service team members.
Serves as a primary contact with custodians, especially on high-level and/or escalated client or firm issues.

 Bachelors Degree in business/finance or equivalent work experience
 5-7 years experience working in a wealth management, financial services or similar industry in operations and/or client service role
 Proficiency with securities and wealth management operations, systems, compliance, and administrative responsibilities
 Ability to interact effectively and tactfully with internal and external clients of all levels, both in person and via telephone
 Working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and CRM systems
 Excellent oral and written communication skills
 Must be an organized, independent, and detail-minded individual. Critical thinking is essential.
 Continually seeks to educate oneself and stay abreast of industry developments and process enhancements.
 Knowledge of Wealth Management KYC/BSA/Anti-money laundering regulations.
 Assists other team members when needed. Models teamwork and leadership.
 Must be an independent thinker who can exercise discretion and have the ability to make decisions independently
 Proven ability to manage multiple priorities and meet deadlines

 Prior experience with custodians including BNY Mellon and Charles Schwab
 Experience with Family Office atmosphere and illiquid private placement investments
 Demonstrated ability to build strong relationships and work with diverse personalities
 Experience managing direct reports a plus

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)