Sycamore Financial Planning (Charlotte, NC) Seeking Operations Manager
The Operations Manager is responsible for providing operational support to the firm including but not limited to daily workflow, financial, human resources, regulatory compliance, and facilities support.
Description
Below are the duties and responsibilities of this job. Other duties may be assigned. The Operations Manager will assume these duties progressively as they grow into the position.
Office Workflow Operations
- Manage client engagement workflow.
- Manage team planning assignments.
- Manage ongoing deliverables to clients.
- Continuously review and revise firm processes to increase efficiency for team members and to standardize processes to scale the firm to meet demand.
- Support team members in effectively fulfilling their responsibilities.
- Facilitate & promote a positive team environment enabling employees to enjoy their work.
Financial Operations
- Consistently execute payroll for all staff on-time and with high accuracy.
- Consistently invoice all clients on-time and with high accuracy.
- Interface with the firm’s accountant to ensure accurate records.
Regulatory Compliance Operations
- Manage team compliance deliverables.
- Conduct annual review of the firm’s compliance program.
- Other tasks as needed to support the firm’s Chief Compliance Officer.
Office Infrastructure Operations
- Manage office facilities through interactions with property managers in both our Durham & Charlotte offices.
- Manage team information technology by interfacing with various IT support organizations.
Human Resources Operations
- Manage employee benefits program.
- Manage employee on-boarding and training programs.
- Assist with employee performance review system.
Additional Duties
- Participate in industry operations practice group HIFON.
- Support team in administrative tasks in the areas of appointment coordination, client plan preparation, client presentations, and correspondence.
- Carry out duties in compliance with all federal and state regulations and guidelines.
- Comply with all company and site policies and procedures.
- Remain current in profession and industry trends.
- Make a positive contribution as demonstrated by learning new skills, procedures, and processes.
- Available for other duties as required.
- Available for overtime as needed.
Requirements
EDUCATION & EXPERIENCE
Must possess a bachelor’s degree in business or related field of study.
Five years of operations management experience with a preference for three of these years in a financial services firm.
LANGUAGE SKILLS
Read and understand various business documents and communications, including but not limited to safety procedures, company policies, and standard operating procedures.
Write routine reports and business correspondence.
Read and review financial documents and materials.
APPROACH TO JOB
Friendly, confident, sincere approach to interpersonal relationships with high emotional intelligence.
Demonstrated experience with financial services privacy regulations and obligations.
Ability to balance and shift between detailed work, team leadership, & big picture focus.
Ability to work with others in a team environment.
Commitment to Sycamore’s core values and mission.
Ability to perform repetitive tasks while maintaining speed of work and attention to detail without loss to production.
COMPUTER SKILLS
Demonstrated experience using Microsoft Word, Excel, and Outlook.
Knowledge of client relationship management (CRM) software.
Enter data into computer using software applications for data entry and word processing.
Work and be proficient with e-mail systems.
MATHEMATICAL SKILLS
Apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.
PHYSICAL DEMANDS
The employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Interested Candidates should apply here.