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HIFON is the home base for RIA Operations Professionals. Get in touch.


HIFON is a virtual Study Group with members located all over the nation. Our home base is the HIFON Member Website. We regularly connect in person at industry conferences.



Don’t hesitate to reach out. Email me directly or use the form below.

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Frequently Asked Questions

There are a number of questions that come up when people first inquire about joining HIFON. Here are some of the most common questions and their answers.

Initially, you’ll share your contact information and some firm data, such as employee count, AUM, and software programs you use. Then I like to have a personal conversation with each member before they join, confirming expectations and ensuring a good fit. Want to join right now? Click the "JOIN NOW" button in the menu.

In our first seven years with over 160 active members, the average HIFON firm has 18 employees, with a range from 1 - 120, and manages an average of $839 million in AUM, with a range between $9 million and $15 billion.

No. I decided to include only RIA operations roles as members. This has kept our discussions and value-add strong with a clear understanding of everyone’s shared situation. As an additional value add, we have involved vendors through private webinars given to HIFON members only

Our monthly conference calls are moderated by volunteer facilitators. Each member firm is placed into a sub-group for these calls, composed of firms with different sizes, shapes and geographic locations. Every six months, the groups are switched around to mix up the discussions and allow for more interaction among the members. These Ops calls focus on industry best practices through discussions based on the ideas, problems and issues of its members, thus agenda topics are always generated by members of each group.

It’s not a problem from a membership standpoint, and usually the moderator will have notes to share if you’d like them. Currently we do not offer recorded calls, but this is something we may consider in the future.

HIFON is all about collaboration, so every member is expected to participate. On the conference calls, everyone is called upon to share their experiences on each given topic, enhancing the value to every other member. You also may be asked to volunteer as a moderator for a period of time. On the discussion board, the goal is to provide value to each other by answering each other’s questions, or guiding each other to resources that will help solve our issues or challenges.

One membership is for your whole firm. The value you will receive through membership will increase if you include your ops team, your CSAs, your compliance specialists, your planning team, and your advisors as you see fit. Fully utilized, there is opportunity for every member of your firm to find benefits from this membership.

Currently we have discounts to three conferences: Insider’s Forum ($100), T3 ($75), and the Junxure Advisor Conference ($50).

Recent calls have included the following topics:

  • Staffing the Operations Team
  • Employee Structures
  • DOL rule preparation
  • Trading Procedures
  • Client Acceptance Process

Recent questions asked on the discussion board have included:

  • A way to auto-attach email signatures and disclaimers?
  • Anyone use Collegiate Funding Solutions?
  • What do you use for a secure email service?
  • Suggestions for a digital marketing company?
  • Anyone familiar with or utilize a client journey map?
  • What do you use for electronic document storage?

Recent documents shared have included:

  • Vendor Confidentiality Agreements
  • Deceased Client Checklists
  • Job descriptions
  • Incapacity of Clients
  • Maternity leave policies

Different question?

I hope you found these FAQs and answers helpful. If you have other questions not answered here, or have questions others have asked you about HIFON, please share them with me. You can email me directly using the button below. I look forward to hearing from you.

-- Shaun

Kara Website Edit

"Joining HIFON was the pivoting point in my career here at CapSouth and has not only changed my trajectory, but also that of our entire organization due to all that I’ve gained and shared with our leadership."

Vice President of Finance & Operations, CapSouth Wealth Management

The History of HIFON

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"This is the first and only group of its kind in the RIA industry. The tips, best practices, and shared materials I’ve received from this amazing group of professionals has saved me hours of recreating the wheel, and I know that I’m using the best language and processes in the industry."

Partner & Chief Operating Officer
Del Monte Group, LLC.
VibA-052417-021 final (crop 2 LinkedIn)

"HIFON is an invaluable forum to share ideas, seek advice and get recommendations for all operational aspects of running and growing an RIA firm -- from people who fully understand the context of what we are trying to accomplish."

Vibhaw K. Arya
Chief Operating Officer
Shufro Rose & Co., LLC

“Being a member of HIFON has proven to be an invaluable resource for both myself and my firm. It is comprised of a unique group of operational professionals who share and exchange ideas, best practices and resources that I have found to be a great benefit of my membership.”

Director of Operations
Quadrant Capital Management, LLC